24-Hour Call Back Guarantee
If you have any problem with your system after receiving service from Solace Heating & Air, we will come back to your house within 24 hours of your call and make it right, free of charge. Contact us any time at (901) 440-3000 for assistance.
The certified technician coming to your home has been properly screened. Each technician is drug tested and has had a criminal background check. Review our employees here.
Your Solace Heating & Air will arrive at your home in uniform and in a clearly marked vehicle. Before the technician arrives, you will receive an email or text message with a picture and biography of your technician, so you will know exactly who is coming to serve you.
Solace Heating & Air provides each one of our customers with a 100% Satisfaction Guarantee. If for any reason you’re not completely satisfied with the products and services provided, call us IMMEDIATELY. We will do whatever it takes to get you 100% satisfied.
What to Expect on a Service Call
- We will perform a thorough inspection of your HVAC system and a 28- point safety inspection.
- We will identify the root cause of your problem as well as make you aware of any underlying issues that could cause problems in the future.
- You will be offered 3 options for repair: good, better, and best. The good option is usually the bare minimum to get your system running again and is usually not recommended by itself. The better option will fix the problem as well as address any underlying issues to remedy any future issues. The best option will always fix your problem as well as thoroughly improve the efficiency and function of your system in order to ensure a long life.
- Once an estimate option is chosen and accepted, we will perform the work, receive payment, and leave your home cleaner than when we found it.